GMR’s Hyderabad Worldwide Airport has secured first place on this planet within the prestigious Airports Council Worldwide (ACI)-Airport Service High quality (ASQ) survey within the 5-15 million passengers each year (MPPA) class for the yr 2016.
The survey reveals that Hyderabad Airport has steadily improved its rating from 4.4 in 2009 to 4.9 in 2016 (measured on scale of 1 to five), in keeping with a GHIAL assertion.
SGK Kishore, CEO, GHIAL, thanked the passengers and its stakeholders together with ministry of civil aviation, CISF, airways, immigration and customs.
“The immense efforts put in by our accomplice airways, concessionaires, housekeeping and different assist employees have performed a significant function on this achievement”, he mentioned
Hyderabad Airport, working in to its ninth yr of operations, is designed to cater to 12MPPA. It has witnessed a development of greater than 20% within the final yr with a passenger throughput of near 15MPPA in calendar yr 2016.
“We quickly plan to go for enlargement of the airport, the place it may improve its capability to fulfill 20 MPPA”, mentioned Kishore.
Angela Gittens, Director Normal, ACI World, was quoted as saying, “We congratulate Hyderabad Airport for dedicating itself to ship a stellar buyer expertise”.
Because the business’s most complete passenger service benchmarking software, the ACI ASQ survey has reliably captured passengers’ instant appraisal from check-in by means of departure on the gate at greater than 300 airports worldwide, it was said.
The ASQ award ceremony shall be held on the twenty seventh ACI Africa/World Annual Normal Meeting, Convention & Exhibition in Port Louis, Mauritius from 16-18 October, it mentioned.