Lenovo confirms BSOD, extra customers report bugs


Windows 10 August update

After making use of the Home windows 10 August replace, for those who’re having issues along with your laptop computer, particularly Lenovo ThinkPad, you’re not the one one.

A bug in Home windows 10 KB4566782 and Lenovo’s BIOS is inflicting ThinkPad laptops to get caught in Blue Display of Dying (BSOD). Lenovo has launched a press release providing a workaround that appears to repair the problem for customers, however non-Lenovo house owners are additionally working into issues after August patch.

In a press release, a Lenovo consultant famous that the issue has one thing to do with the BIOS setting “Enhanced Home windows Biometric Safety” which is within the Safety -> Virtualization menu of BIOS Setup.

In line with Lenovo, Home windows has not but applied the software program for this BIOS setting, so it doesn’t serve any goal and it may be safely disabled.

Lenovo Canada has additionally printed a help doc that claims Home windows 10’s KB4566782 (August 2020 replace) may hassle ThinkPad house owners with the next points:

  • BSOD when beginning your system.
  • BSOD when beginning the Lenovo Vantage app.
  • BSOD when working Home windows Defender Scan.
  • Points with Home windows Hi there, Intel Administration Engine, and IT Digicam.


After putting in Home windows 10 KB4566782, Lenovo house owners had been greeted to a Blue Display of Dying error that learn: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED – ldiagio.sys.

Windows 10 System Thread BSOD

This error often happens when Vantage app is attempting to make use of the Intel Administration Engine to interface with the firmware, however the course of is prevented by this BIOS setting and Home windows 10’s August replace.

To repair “SYSTEM_THREAD_EXCEPTION_NOT_HANDLED – ldiagio.sys” error, comply with these steps:

  1. Boot into the BIOS settings.
  2. Navigate to Safety.
  3. Click on on ‘Virtualization’.
  4. Flip off “Enhanced Home windows Biometric Safety” in Safety -> Virtualization menu.
  5. Boot to desktop.

The above workaround will resolve the issue with ThinkPad merchandise solely.

Non-Lenovo-owners are additionally affected

If you happen to don’t use a ThinkPad laptop computer, however you’re nonetheless getting Blue Display of Dying errors, you’re not the one one once more. The Blue Display of Dying bug has additionally surfaced on non-ThinkPad-machines, in accordance with stories in our feedback part, Reddit, and Microsoft’s boards/Suggestions Hub.

Sadly, when the Blue Display of Dying seems, there may be nothing that may be performed.

Some customers have additionally skilled a whole crash of system and gradual efficiency in the course of the boot.

“I went from a superbly superb, mainly model new pc, to extra busted than the previous PC I changed, mainly in a single day,” one Reddit consumer famous.

Once more, we don’t know the way widespread the issue is, however we at the least have a affirmation from Lenovo that one thing is improper with the Home windows 10’s August replace. There are numerous stories on social media and boards describing the problem, however customers have did not discover a correct workaround.

For some customers, turning off virtualization characteristic resolves the Blue Screens error, whereas others report uninstalling the August replace is one of the best ways to go.


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